Q:How to calculate the delivery charges?
A:Please see the following designations’ delivery charges and special rate.
|Destination||Delivery Fee Per Order (HKD)||Purchase specific amount get free delivery charges (HKD)|
Q:How will I know when my order has been shipped?
A:After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. Please add our e-mail email@example.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received You can also check your order status and postal reference number here. An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 3 working days after the order has been placed.
Q:How long will it take to get my order?
A:All orders are sent from our distribution centre within 3 working days of the order being placed, however actual delivery times will depend on your local postal service. The delivery times listed below are our best estimates. If you cannot sign for delivery at home, we suggest you send parcels to your work place or an alternate address where someone is available to accept the package.
Q:How to track my order status?
A:We use speedy and stable courier company for delivering the goods to your specified locations.
• SF Express ： Hong Kong, Macau
We will notify you our selected courier company and the link for tracking the package by sending you an order confirmation email. It is convenient for you to track the conveyance of goods anytime.
Q:What if my order hasn’t arrived after 14 working days?
A:All information supplied to us by the postal services is automatically updated in our online tracking service. If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email if you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number on all correspondence to ensure prompt service.